For the future of human race, Mother Earth and our planet, We do not include paper receipt for any orders. If you need paper receipt, please leave us a message during check out.
⇾ Shipping Charges:
$3.5 flat rate;
$5 when you spend less than $50;
$7 when you spend $50.01 - $100;
$10 when you spend $100.01 - $200;
$20 when you spend $200.01 - $500;
$35 when you spend $500.01 and up;
The rest of the world:
Slight more than going to Canada. Please put items in your cart to get a more accurate rates.
⇾ Shipping Upgrade:
We offer priority and express during check out.
⇾ Processing Time and Shipping Time:
0 to 1 business day.
⇾ Delivery time(no upgrade):
International: 1-4 weeks depending on location.
*Due to shipping method, all international orders(including Canada) tracking will take 1-4 business days to appear;
*The time given above is only an approx. Sometimes due to customs or weather conditions, the package may take shorter or longer to arrive;
*We recommend priority shipping for US order over $100, international priority for orders over $100.
Please send back the unused items in its original packaging with tracking in 14 days upon delivery.
Address for return:
4072 148TH AVENUE NE
REDMOND, WA, 98072
⇾ Detailed Policy:
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused ( If beads are shipped to you on strands, you need to return them on strands) and in the same condition that you received it. It must also be in the original packaging. We are not responsible for return shipping. We only refund to the original payment method.
⇾ Non-returnable items:
All items in sale section;
⇾ Partial Refunds:
There are certain situations where only partial refunds are granted:
Broken strands(If beads are shipped to you by strands, you need to return them on strand);
Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 14 days after delivery.
⇾ Refunds (if applicable)
Once the tracking showed delivered, please allow up to 14 days for the refund.
⇾ Late or missing refunds (if applicable)
If you haven’t received a refund in14 days after the tracking showed delivered, please send us a email via tracking: email@example.com.
⇾ Sale items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
⇾ Items marked as gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you are shipping items over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do not do exchanges.
⇾ Coupon policy:
ONE coupon per customer. If you placed an order with a coupon or discount, and you decide to return a large amount, and the final amount is not qualified for the discount, the actual value of the order will be calculated and you will get the refund amount without the coupon.